Effective Date: June 5, 2025 | Last Updated: June 22, 2025
Applies to: All retail T-Shirt orders shipped within the United States
Quick Summary
| Return Window | 30 calendar days from delivery (US orders) |
|---|---|
| Cost to You | $0 – prepaid USPS return label included, no restocking fee |
| Refund Speed | Processed within 10 business days after we receive your return |
| Exchange | One free size/color exchange per item (subject to availability) |
1. Eligibility Requirements
Returnable Items
- Condition: New, unworn, unwashed, unaltered
- No odors, stains, or pet hair
- Original packaging: All tags, poly-bag, and inserts included
- Timeline: Return initiated within 30 calendar days of delivery
- Method: Mail only using our prepaid USPS label
Non-Returnable Items
- Personalized or customized T-shirts
- Items marked “Final Sale” at checkout
- Items without original tags/packaging
- Returns initiated after 30-day window
- Products not purchased directly from our website
2. How to Return or Exchange
Step 1: Contact Us
Email: [email protected] with your order number
- We’ll create a Return Merchandise Authorization (RMA) number
- No additional approval steps required
Step 2: Package Your Return
- Use original packaging or secure mailer
- Include all original tags and inserts
- Attach the prepaid USPS label from your original shipment
Step 3: Ship
- Drop off at any USPS location
- Keep your receipt for tracking
- Returns must be postmarked within 30 days
Important: Packages sent after 30 days or without RMA may be refused and returned at sender’s expense.
3. Exchanges
| Scenario | Resolution | Cost |
|---|---|---|
| Wrong size/color | New item ships when original is in transit to us | FREE |
| Requested item out of stock | Full refund to original payment method | FREE |
| Different style wanted | Place new order; original refunded upon return | FREE |
4. Defective or Incorrect Items
If we made an error:
- Email us within 7 days of delivery
- Include clear photos of the issue and shipping label
- Choose: Free replacement OR full refund (including original shipping)
- You typically don’t need to return the defective item unless requested
5. Refund Details
| What’s Refunded | Amount |
|---|---|
| Product price | 100% |
| Original shipping | Only if return due to our error |
| Sales tax | 100% |
Processing Time:
- Our Processing: Within 10 business days of receiving your return
- Bank/PayPal: Additional 3-5 business days
- Confirmation: Automatic email when refund is issued
6. Return Shipping Address
Loptok Returns Department
2721 Ulric Street
San Diego, CA 92111
United States
7. Lost Returns & Tracking
- If no tracking movement for 7+ days, email us with tracking number
- We’ll investigate with USPS and issue replacement label if needed
- Note: We’re not responsible for self-shipped returns without our prepaid label
8. Contact Information
Email: [email protected]
Phone: +1 (858) 555-0123
Address: 2721 Ulric Street, San Diego, CA 92111, USA
Support Hours:
- Monday – Saturday: 8:30 AM – 7:00 PM PST
- Sunday: 10:00 AM – 2:30 PM PST
9. Business Information
Legal Business Name: Loptok LLC
Business Registration: California LLC
Tax ID: Available upon request
SSL Certificate: All transactions secured with 256-bit encryption
10. Additional Policies
Privacy & Security
- All personal information protected according to our Privacy Policy
- Secure checkout with SSL encryption
- PCI DSS compliant payment processing
Quality Guarantee
We stand behind every product. If you’re not 100% satisfied with your Loptok T-shirt, we’ll make it right – fairly, quickly, and at no cost to you.
Terms & Conditions
This return policy is part of our complete Terms of Service. By purchasing from us, you agree to these terms.
Last Updated: June 22, 2025
Version: 2.1