At Loptok, we value a smooth and transparent shopping experience. If your order needs adjustment or doesn’t meet expectations, the policies below outline how we handle cancellations, returns, and refunds clearly and fairly.

A. ORDER CANCELLATION & MODIFICATION

Orders may be cancelled or modified within 24 hours of purchase.

After this time, your order may already be in processing or preparation, and we may no longer be able to make changes.

To request a cancellation or modification, please contact us as soon as possible and include your order number:

Email: [email protected]

Phone: +1  (209) 396-6717

If a cancellation is approved, refunds will be issued to the original payment method according to the refund timeline below.

B. RETURNS & REFUNDS
1. Return timeframe

Return and refund requests are accepted within 30 days from the delivery date.

2. Eligible reasons for return

We accept returns and refunds for the following reasons:

• Defective or faulty items
• Items damaged during transit
• Incorrect items received (wrong size, color, or style)
• Missing items
• Products that differ significantly from the product description

3. Return conditions

Returned items must meet all of the following requirements:

• New, unworn, unwashed, and unaltered
• In original packaging with all tags and inserts attached
• Free from odors, stains, or signs of use
• Proof of purchase (order number or receipt) provided

For defective, damaged, or incorrect items, clear photo or video evidence is required before approval.

4. Non-returnable items

Returns or refunds cannot be accepted for:

• Items showing signs of wear, washing, alteration, or misuse
• Damage caused by improper care or failure to follow garment instructions
• Change of mind, size, or style (subject to conditions below)
• Unauthorized returns sent without prior approval
• Final sale items
• Personalized or customized products (unless defective or incorrect)
• Requests made after 30 days from delivery
• Claims without sufficient photo or video evidence when requested

5. Return shipping responsibility

• Loptok’s responsibility:
  If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost and refund the full product price, including the original shipping fee.
• Customer’s responsibility:
  For all other reasons (such as size preference or change of mind), customers are responsible for return shipping costs. Original shipping fees are non-refundable.

6. How to return an item

Step 1 – Request Approval
Email [email protected]
with the subject:
“Return Request – Order #[Your Order Number]”

Include your name, order number, reason for return, and photo/video evidence if applicable.

Step 2 – Return Authorization
Our support team will review your request within 24–48 business hours and send return instructions if approved.

Step 3 – Ship Your Return
Please ship the item to:

Return Address: 2519 S Shields St, Ste 1K, PMB 3043 Fort Collins, CO 80526, United States

We recommend using a trackable shipping service.

Step 4 – Inspection
Once received, returns are inspected within 1–2 business days.

7. Refund process and timeline

• Refunds are processed within 3–7 business days after return approval
• Refunds are issued to the original payment method
• Funds typically appear in your account within 7–14 business days, depending on your bank or payment provider (such as PayPal)

C. EXCHANGES
Exchange Timeframe

Exchange requests are accepted within 30 days of delivery.

Exchange Conditions

Items must meet the same return condition requirements and may be exchanged for:

• Defective or damaged items
• Incorrect size, color, or style
• Preference-based size or color changes (subject to availability)

Exchange Shipping

• Loptok covers shipping for exchanges caused by our error
• Customers cover return shipping for preference-based exchanges

Approved exchanges are typically shipped within 1–3 business days after the returned item is received and inspected.

D. CONTACT INFORMATION

If you have any questions about cancellations, returns, refunds, or exchanges, please contact us:

Email: [email protected]
Phone: +1 (209) 396-6717
Support Hours: Monday–Saturday, 9:00 AM – 5:00 PM (PST)