Shipping Policy
Effective Date: June 5, 2025
Last Updated: June 5, 2025
Applies to: All orders of clothing and accessories at loptok.com
Business Name: Loptok LLC
Business Address: 2721 Ulric St, San Diego, CA 92111, United States
Phone: +1 (601) 258-3898
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST) | Saturday, 10:00 AM – 4:00 PM (PST)
LOPTOK – CLOTHING & ACCESSORIES
At Loptok LLC, we are committed to delivering your fashion purchases quickly, safely, and affordably. This comprehensive shipping policy explains our delivery process, costs, and timelines for all clothing and accessories orders.
Important: We only sell and ship within the United States. International shipping is not available.
SHIPPING COVERAGE & RESTRICTIONS
Where We Ship
✅ United States Only – All 50 states
✅ Washington D.C. – District of Columbia
✅ US Territories – Puerto Rico, US Virgin Islands, Guam, American Samoa
Addresses We Cannot Ship To
❌ P.O. Boxes – We require physical addresses for security
❌ APO/FPO/DPO – Military addresses (coming soon)
❌ International addresses – No exceptions
❌ Freight forwarders – Direct consumer shipping only
Special Location Guidelines
Rural Areas • Extended delivery time – May take 1-2 additional business days • Carrier limitations – Some remote areas may have limited carrier access • Address verification required – We may contact you to confirm delivery details
Alaska & Hawaii • Standard shipping applies – Same $4.95 flat rate • Extended transit time – 7-10 business days typical • No expedited options – Standard shipping only available
SHIPPING COSTS & OPTIONS
Flat Rate Shipping – $4.95
What’s Included • Any quantity of items – 1 item or 10 items, same price • All clothing sizes – From XS to 3XL, no size surcharges • Mixed orders – Clothing and accessories together • Secure packaging – Professional packaging materials included • Basic tracking – Standard tracking number provided
When Shipping is FREE • Order value $75+ – Automatically applied at checkout • Promotional periods – Special sales events (announced via email) • Loyalty members – VIP customers (join our newsletter for details)
No Hidden Fees
✅ No dimensional weight charges
✅ No fuel surcharges
✅ No residential delivery fees
✅ No signature confirmation fees
✅ No weekend delivery fees
PROCESSING & HANDLING TIME
Order Processing Schedule
Standard Processing: 1-3 Business Days
Order Placed: • Monday-Friday before 2:00 PM PST – Ships same day or next business day • Monday-Friday after 2:00 PM PST – Ships next business day • Saturday 10:00 AM – 4:00 PM PST – Ships Monday • Sunday – Ships Tuesday (Monday if holiday)
What Happens During Processing:
- Order verification – Payment and address confirmation
- Inventory allocation – Items reserved from stock
- Quality check – Items inspected for defects
- Professional packaging – Careful folding and protective materials
- Shipping label creation – Tracking number generated
Factors That May Extend Processing
Peak Seasons • Black Friday – Cyber Monday – Up to 5 business days • Holiday season (Dec 1-25) – Up to 4 business days • Back-to-school (Aug 1-31) – Up to 4 business days
Inventory Situations • Backorders – Items temporarily out of stock (you’ll be notified) • Pre-orders – New arrivals not yet in stock • Custom alterations – Hemming or sizing adjustments (additional 3-5 days)
Payment Issues • Declined cards – Processing paused until resolved • Address verification – Additional confirmation needed • Fraud prevention – Security checks for unusual orders
SHIPPING CARRIERS & DELIVERY TIME
Our Shipping Partners
Primary Carriers • USPS – United States Postal Service (most orders) • UPS Ground – United Parcel Service (larger orders) • FedEx Ground – Federal Express (backup carrier)
Carrier Selection • Automatically chosen based on your location and order size • Optimal delivery time – We select the fastest option • No carrier preference – System selects most reliable option • Package consolidation – Multiple items shipped together when possible
Delivery Timeframes
Standard Delivery: 5-7 Business Days (After processing, varies by location)
Major Cities (faster delivery): • West Coast – Los Angeles, San Francisco, Seattle: 3-4 business days • East Coast – New York, Boston, Miami: 4-5 business days • Central – Chicago, Dallas, Denver: 3-5 business days
Rural Areas (extended delivery): • Remote locations – May take 7-10 business days • Mountain regions – Weather-dependent timing • Island deliveries – Hawaii, Alaska: 7-10 business days
Total Time Estimate: • Processing (1-3 days) + Transit (5-7 days) = 6-10 business days total
PACKAGING & PROTECTION
How We Package Your Clothing
Clothing Items • Acid-free tissue paper – Prevents yellowing and damage • Plastic protective bags – Water-resistant outer protection • Careful folding – Minimal creasing techniques • Fragrance-free environment – No perfumes or scents added
Accessories & Jewelry • Individual pouches – Soft fabric or bubble wrap protection • Jewelry boxes – For delicate or valuable pieces • Padding materials – Prevent movement during transit • Waterproof bags – Protection against moisture
Footwear • Original boxes when possible – Shoes shipped in manufacturer boxes • Protective wrapping – Individual shoe bags or tissue • Size tags included – Easy identification and returns
Packaging Materials
• Recyclable mailers – Eco-friendly shipping envelopes • Biodegradable packing peanuts – When needed for fragile items • Branded tissue paper – Professional unboxing experience • Care instruction cards – Included with delicate items
ORDER TRACKING & NOTIFICATIONS
Tracking Information
What You’ll Receive • Order confirmation email – Within 1 hour of purchase • Processing update – When your order enters fulfillment • Shipping confirmation – With tracking number and carrier info • Delivery confirmation – When package is delivered
Tracking Details Include • Tracking number – Unique identifier for your package • Carrier information – Which company is delivering • Estimated delivery date – Based on carrier predictions • Real-time updates – Location and status changes
How to Track Your Order
Option 1: Email Links • Click tracking link in shipping confirmation email • Automatically opens carrier’s tracking page • Mobile-friendly tracking interface
Option 2: Carrier Websites • USPS.com – Enter tracking number directly • UPS.com – Track multiple packages at once • FedEx.com – Get detailed delivery updates
Option 3: Contact Us • Email [email protected] with your order number • Call +1 (601) 258-3898 during business hours • We’ll provide current status and delivery estimate
Tracking Timeline
• 0-24 hours after shipping – Tracking may show “Label Created” • 24-48 hours – Package enters carrier’s system • 48+ hours – Regular location and status updates • Delivery day – Real-time delivery updates
DELIVERY DETAILS
Standard Delivery Process
Where Packages Are Left • Front door/porch – Most common delivery location • Mail room – For apartment buildings with secure access • Leasing office – If apartment mailroom not available • Neighbor acceptance – Only if you’ve pre-authorized
Delivery Confirmation • Photo proof – Most carriers now provide delivery photos • GPS coordinates – Exact delivery location recorded • Time stamp – Precise delivery time documented • Signature not required – For standard orders under $100
Special Delivery Instructions
How to Add Instructions • During checkout – Add notes in “Special Instructions” field • After ordering – Email us within 2 hours of placing order • Common requests – “Leave with doorman,” “Side entrance,” etc.
Delivery Options • Leave at door – Standard option, no signature required • Deliver to neighbor – Must specify neighbor’s address • Hold at carrier facility – For pickup at post office/UPS store • Require signature – Available for orders over $100 (free upgrade)
TAXES & ADDITIONAL FEES
Sales Tax
Tax Calculation • Calculated at checkout – Based on shipping address • State and local taxes – Varies by location • No surprise fees – Total tax shown before payment • Tax-exempt orders – Contact us for business/resale accounts
States with Sales Tax (rates vary) • California – Up to 10.75% • New York – Up to 8.65% • Texas – Up to 8.25% • And all other applicable states
What’s Included in Shipping
✅ Standard packaging – Professional materials included
✅ Basic tracking – Standard tracking number provided
✅ Delivery confirmation – Proof of delivery included
✅ Customer service – Support for delivery issues
What’s NOT Included
❌ Expedited shipping – Not currently available
❌ Signature confirmation – Unless requested for high-value orders
❌ Insurance – Standard carrier coverage applies
❌ Weekend delivery – Business days only
DELIVERY ISSUES & RESOLUTION
Lost or Stolen Packages
If Your Package Shows “Delivered” But You Didn’t Receive It:
- Check all areas – Front door, back door, side entrances, mailroom
- Ask neighbors – Packages sometimes delivered to wrong address
- Contact leasing office – If you live in an apartment complex
- Check with family – Household members may have brought it inside
- Wait 24 hours – Sometimes tracking updates before actual delivery
What We’ll Do • File carrier claim – We’ll report the missing package • Investigate delivery – Review tracking and delivery confirmation • Replace or refund – After investigation, we’ll make it right • Police report – May be required for stolen package claims
Damaged Packages
If Your Package Arrives Damaged: • Take photos – Before opening, document exterior damage • Check contents – See if items inside are affected • Contact us immediately – Email photos to [email protected] • Keep everything – Original packaging and damaged items • We’ll handle it – Replacement or full refund provided
Delivery Delays
Common Causes of Delays • Weather conditions – Snow, hurricanes, flooding • Carrier capacity – Peak shipping seasons • Address issues – Incorrect or incomplete addresses • Holiday schedules – Postal service holidays
What We Do About Delays • Proactive communication – We’ll email you about known delays • Track packages daily – Monitor for unusual delays • Work with carriers – Push for updates and resolution • Offer solutions – Refund or expedited replacement when appropriate
EXPEDITED SHIPPING
Currently Not Available
We’re working on adding expedited shipping options. Here’s what’s coming:
Future Options (Coming Soon) • 2-Day Express – $12.95 for orders under $75 • Overnight Express – $19.95 for orders under $75 • Saturday delivery – Additional $5 for weekend delivery
Why Not Available Yet • Carrier negotiations – Securing best rates for customers • System integration – Updating our fulfillment process • Quality assurance – Ensuring fast shipping maintains quality
Current Alternatives • Order early – Place orders Monday-Wednesday for fastest delivery • Free shipping threshold – Orders $75+ get priority processing • Contact us – For urgent needs, we’ll do our best to accommodate
MILITARY & INTERNATIONAL SHIPPING
Military Addresses (APO/FPO/DPO)
Current Status: Not Available • Coming in 2025 – We’re working on military shipping capability • Paperwork requirements – Additional documentation needed • Extended transit times – 2-4 weeks typical for military addresses • Join our waitlist – Email [email protected] to be notified when available
International Shipping
Not Available – US Only • Customs complexity – International shipping requires extensive compliance • Duty and tax issues – Customers responsible for import fees • Return complications – International returns are costly and complex • Future consideration – May expand internationally in 2026
Alternatives for International Customers • US forwarding services – Third-party services that can help • US-based friends/family – Have orders shipped to US addresses • Travel to US – Order for pickup during US visits
SEASONAL SHIPPING INFORMATION
Holiday Season Shipping
Peak Season Dates • Black Friday – Cyber Monday – Extended processing times • December 1-25 – Order by Dec 15 for Christmas delivery • Valentine’s Day – Order by Feb 10 for guaranteed delivery • Mother’s Day – Order by May 5 for guaranteed delivery
Holiday Schedule Impact Postal Holidays (No Delivery) • New Year’s Day – January 1 • Martin Luther King Jr. Day – Third Monday in January
- Presidents’ Day – Third Monday in February • Memorial Day – Last Monday in May • Independence Day – July 4 • Labor Day – First Monday in September • Columbus Day – Second Monday in October • Veterans Day – November 11 • Thanksgiving – Fourth Thursday in November • Christmas Day – December 25
Weather-Related Delays
Common Weather Issues • Winter storms – Snow, ice, blizzards (Northeast, Midwest) • Hurricane season – June-November (Southeast, Gulf Coast) • Flooding – Spring and summer (Various regions) • Extreme heat – May affect delivery schedules (Southwest)
Our Weather Response • Monitor forecasts – Track weather that might affect deliveries • Communicate delays – Email customers about weather-related delays • Work with carriers – Coordinate delivery when conditions improve • No rush charges – Weather delays don’t incur additional fees
BUSINESS & BULK ORDERS
Bulk Order Shipping
Orders Over 20 Items • Contact us first – Email [email protected] before ordering • Special handling – May require custom packaging • Multiple shipments – Large orders may ship in multiple packages • Volume discounts – Shipping discounts available for large orders
Business Account Benefits • Net payment terms – 30-day payment available • Dedicated support – Priority customer service • Custom shipping – Tailored shipping solutions • Bulk pricing – Volume discounts on products and shipping
Corporate Gifts
Gift Order Services • Multiple addresses – Ship different items to different locations • Gift wrapping – Professional gift presentation available • Custom notes – Personalized messages included • Coordinated delivery – Timed delivery for events
How to Set Up Business Account • Email us – [email protected] with “Business Account” in subject • Provide business info – Company name, tax ID, shipping addresses • Credit application – For net payment terms • Account setup – Usually completed within 2 business days
CONTACT US FOR SHIPPING QUESTIONS
When to Contact Us
Before Ordering • Special delivery requirements – Specific timing or location needs • Address questions – Unsure if we can deliver to your location • Bulk orders – Large quantity purchases • Business accounts – Corporate or resale account setup
After Ordering • Change shipping address – Must contact within 2 hours of ordering • Tracking issues – No updates for 48+ hours • Delivery problems – Package not received or damaged • Returns – Initiate return process
How to Contact Us
📧 Email: [email protected]
• Subject line should include: Order number and brief description • Include photos: For damaged package claims • Response time: Within 24 hours on business days
📞 Phone: +1 (601) 258-3898
• Business hours: Monday-Friday 9AM-6PM PST, Saturday 10AM-4PM PST • Have ready: Order number, tracking number, shipping address • Immediate assistance: For urgent delivery issues
🏢 Mail:
Loptok LLC - Shipping Department
2721 Ulric St
San Diego, CA 92111
United States
Information to Include
For All Inquiries • Order number – Found in confirmation email • Full name – As it appears on the order • Shipping address – Complete address used for delivery • Phone number – For follow-up if needed
For Delivery Issues • Tracking number – From shipping confirmation email • Expected delivery date – From tracking information • Description of issue – Specific problem you’re experiencing • Photos – If package arrived damaged
SHIPPING POLICY UPDATES
How We Communicate Changes
• 30 days advance notice – For any policy changes • Email notifications – Sent to all customers • Website updates – Current policy always available • Order confirmations – Include reference to current policy
Types of Changes
Shipping Rate Updates • Cost adjustments – Due to carrier rate changes • New shipping options – When expedited shipping becomes available • Geographic changes – If we expand to new areas
Service Improvements • Faster processing – Reduced handling times • Better tracking – Enhanced tracking capabilities • New carriers – Additional shipping partners
SUMMARY
Key Points to Remember ✅ US shipping only – No international delivery
✅ $4.95 flat rate – Same price regardless of order size
✅ FREE shipping – On orders $75 and above
✅ 1-3 day processing – Orders handled quickly
✅ 5-7 day delivery – Reliable transit times
✅ Full tracking – Monitor your package every step
✅ Professional packaging – Your items arrive in perfect condition
✅ Excellent support – We’re here to help with any issues
Questions? Contact us at [email protected] or +1 (601) 258-3898
This Shipping Policy is effective as of June 5, 2025, and applies to all orders placed at loptok.com.
Document Version: 1.0
Next Review Date: December 5, 2025