PRIVACY POLICY

This Privacy Policy describes how VELARO GLOBAL HOLDINGS LLC, the owner and operator of loptok.com (referred to herein as “we,” “us,” or “the Company”), collects, uses, and protects your personal information when you visit or make a purchase from loptok.com.

1. WHO WE ARE

VELARO GLOBAL HOLDINGS LLC

Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, UNITED STATES

Email: [email protected]

Phone: +1 (209) 396-6717

Support Hours: Mon – Sat, 9:00 AM – 5:00 PM (PST)

2. SCOPE OF THIS POLICY

This Privacy Policy applies to all visitors and customers who browse or shop on loptok.com. The Company sells and ships products within the United States only. Our data practices are primarily governed by applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA).

Visitors from outside the United States may access the Site, but purchasing is not enabled, and only limited, anonymized analytics data may be collected.

3. INFORMATION WE COLLECT

We collect personal information to provide and improve our services, including:

Information You Provide Directly

  • Full name
  • Shipping and billing address
  • Email address and phone number
  • Order details and purchase history
  • Communications with our support team (emails, messages, reviews)

Information Collected Automatically

  • IP address
  • Browser type and device information
  • Pages viewed, session duration, and referral URLs
  • Cookies and similar tracking technologies

Payment Information

Payments are processed securely through third-party providers such as PayPal. The Company does not store full credit card numbers. Only limited payment identifiers (e.g., card brand, last four digits, transaction token) may be retained for record-keeping.

Information We Do Not Collect

We do not knowingly collect:

  • Social Security numbers
  • Government-issued ID numbers
  • Precise geolocation data
  • Biometric or health-related information

4. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • To process and deliver orders
  • To provide customer support and handle returns or refunds
  • To communicate order updates and important service messages
  • To detect fraud and maintain site security
  • To improve website performance and user experience
  • To send marketing communications when you have given consent
  • To comply with legal, tax, and accounting obligations

5. HOW WE SHARE YOUR INFORMATION

We share personal information only as necessary to operate our business, including with:

  • Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders
  • Payment processors to securely process transactions
  • Email and marketing platforms to send order confirmations and promotional emails
  • Customer support systems to manage inquiries and service requests
  • Analytics providers (such as Google Analytics) to understand site usage

The Company does not sell your personal information for monetary value. We may disclose information if required by law or to protect our legal rights.

6. YOUR PRIVACY RIGHTS

U.S. Customers (Including California Residents)

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data, subject to legal retention requirements
  • Opt out of marketing communications at any time
  • Control cookie preferences via the site footer

California residents are entitled to additional rights under the CCPA, including the right to know, delete, and opt out of the sale or sharing of personal information. The Company does not sell or share personal data as defined by the CCPA.

We will not discriminate against you for exercising your privacy rights. Requests can be made by contacting us at [email protected].

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable essential site functions (cart, checkout, security)
  • Analyze site performance
  • Support marketing and advertising (with consent)
  • Remember user preferences

You can manage cookie settings at any time via the “Cookie Settings” link in the website footer. Disabling non-essential cookies may affect site functionality.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption for data transmission
  • Secure, access-controlled systems
  • PCI-DSS compliant payment processing
  • Regular monitoring for unauthorized access

Despite our efforts, no method of transmission or storage is 100% secure. In the event of a data breach affecting personal information, we will notify affected users in accordance with applicable laws.

9. DATA RETENTION

We retain personal information only as long as necessary:

  • Customer accounts: while active
  • Order and tax records: as required by law
  • Marketing data: until you unsubscribe
  • Support communications: for service quality and legal purposes

10. CHILDREN’S PRIVACY

The Company does not knowingly collect personal information from children under the age of 13. Purchases must be made by individuals aged 18 or older, or with parental consent.

11. INTERNATIONAL VISITORS

The Company does not offer international shipping. Visitors outside the United States may browse the Site, but no sales are conducted and only limited analytics data is collected.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational or legal changes. Material updates will be posted on this page, and continued use of the Site constitutes acceptance of the revised policy.

13. CONTACT US

If you have questions about this Privacy Policy or our data practices, please contact:

Loptok – Owned and operated by VELARO GLOBAL HOLDINGS LLC

Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, UNITED STATES

Email: [email protected]

Phone: +1 (209) 396-6717

Support Hours: Mon – Sat, 9:00 AM – 5:00 PM (PST)