Effective Date: June 5, 2025
Applies to: All purchases of clothing and accessories at loptok.com
Business Name: Loptok LLC
Business Address: 2721 Ulric St, San Diego, CA 92111, United States
Phone: +1 (601) 258-3898
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST) | Saturday, 10:00 AM – 4:00 PM (PST)

LOPTOK – CLOTHING & ACCESSORIES

At Loptok, we understand that shopping for clothing and accessories online can be challenging without trying items on first. Our flexible return policy is designed to give you confidence in your fashion purchases while ensuring the quality and hygiene standards our customers expect.

ORDER CANCELLATION & MODIFICATIONS

Timing Window • Orders can be canceled or modified within 12 hours of purchase • After 12 hours, orders enter our fulfillment process and cannot be changed or canceled • Weekend orders: 12-hour window extends to the next business day

How to Cancel/Modify • Email [email protected] immediately with your order number • Include your full name and desired changes • You will receive confirmation within 2 business hours during business days

RETURN & EXCHANGE ELIGIBILITY

Return Window

• 30 days from delivery date (not order date) • Must be postmarked within 30 days – we recommend allowing 2-3 days for shipping

Condition Requirements for Clothing

• Unworn and unwashed – items must be in original condition • Original tags attached – clothing tags, size labels, and brand tags must remain • No odors – items should be free from perfume, smoke, or other scents
• No stains or damage – including makeup, deodorant marks, or pet hair • Original packaging – shoes must include boxes, accessories in original pouches

What We Accept

✅ Size exchanges – different size of same item (subject to availability)
✅ Color exchanges – different color of same style (subject to availability)
✅ Style returns – full refund for unwanted items
✅ Gift returns – with or without receipt (store credit if no receipt)

Items We CANNOT Accept

❌ Intimate apparel – bras, underwear, shapewear, swimwear (hygiene policy)
❌ Final sale items – marked as “Final Sale” at checkout
❌ Customized jewelry – engraved, personalized, or custom-sized pieces
❌ Earrings – due to hygiene regulations
❌ Worn or damaged items – showing signs of use, washing, or damage

RETURN PROCESS – STEP BY STEP

Step 1: Request Authorization (Required)

• Email [email protected] with:

• Order number
• Items you want to return/exchange
• Reason for return (helps us improve)
• Photos if item is defective

Step 2: Receive Return Instructions

• We’ll email you within 24-48 hours with:

• Return authorization number (RMA)
• Prepaid shipping label (for defective items only)
• Packing instructions

Step 3: Package Your Return

• Clothing: Fold neatly, keep tags attached • Shoes: Place back in original box with tissue paper • Accessories: Use original packaging or protective wrapping • Include: RMA number clearly visible on package

Step 4: Ship Your Return

• Customer pays shipping for regular returns ($8-15 typical cost) • We pay shipping for defective/wrong items • Use trackable shipping – we recommend USPS Priority or UPS Ground • Ship to:

 Loptok Returns Department
 2721 Ulric St
 San Diego, CA 92111
 United States

Step 5: Processing & Refund

• Inspection time: 1-2 business days after we receive your return • Refund processing: 10 business days after approval • Notification: Email confirmation once refund is issued

SHIPPING & FEES BREAKDOWN

Return Shipping Costs

• Regular returns: Customer responsibility ($8-15 average) • Defective/wrong items: We provide prepaid label • International returns: Customer pays all customs and duties

Refund Details

• Original shipping fee: $4.95 (non-refundable for regular returns) • Restocking fee: $0 (We don’t charge restocking fees) • Refund method: Same payment method used for purchase • Refund amount: Item price minus non-refundable shipping (regular returns)

Processing Times

• Inspection: 1-2 business days • Refund processing: 10 business days (not 5-10 as previously stated) • Credit card refunds: May take additional 3-5 days to appear on statement • PayPal refunds: Usually instant after processing

EXCHANGES VS RETURNS

Size/Color Exchanges

• Same item, different size/color: No additional fees if available • Out of stock: Automatic refund or store credit option • Price difference: You pay difference for more expensive items

Style Exchanges

• Different item entirely: Treated as return + new purchase • You pay: Return shipping + new item shipping + any price difference

DEFECTIVE OR INCORRECT ITEMS

Quality Issues We Cover

• Manufacturing defects: Broken zippers, loose seams, missing buttons • Shipping damage: Items damaged during transit • Wrong items: Different size, color, or product than ordered • Missing items: Part of your order not included

What To Do

• Contact us within 7 days of delivery • Email [email protected] with:

• Order number
• Clear photos of the issue
• Description of the problem • We cover all costs for defective/wrong items • Free replacement or full refund including original shipping

Our Response Time

• Initial response: Within 24 hours • Resolution: Same day for most cases • Replacement shipping: Expedited at no cost to you

SPECIAL CONSIDERATIONS

Holiday Returns

• Extended return period: Items purchased Nov 1 – Dec 25 can be returned until Jan 31 • Gift receipts: Available upon request • Gift returns: Store credit issued if no receipt provided

International Customers

• Same 30-day policy applies • Customer pays all return shipping and customs • Duties/taxes: Non-refundable unless item was defective • Processing time: May take additional 5-7 days

Seasonal Items

• Swimwear: Cannot be returned due to hygiene policy • Holiday clothing: Standard return policy applies • Clearance items: May be final sale (clearly marked)

UNAUTHORIZED RETURNS

Important Notice: Returns sent without prior authorization (RMA number) will be: • Refused at our facility • Returned to sender at sender’s expense • Not processed or refunded

Always email us first – it protects both you and us!

CONTACT INFORMATION

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday: 10:00 AM – 4:00 PM PST
Sunday: Closed

How to Reach Us

📧 Email: [email protected] (fastest response)
📞 Phone: +1 (601) 258-3898
🏢 Address: 2721 Ulric St, San Diego, CA 92111, United States

Response Times

• Email: Within 24 hours on business days • Phone: Immediate during business hours • Returns: RMA issued within 48 hours

FREQUENTLY ASKED QUESTIONS

Q: Can I return items without tags?
A: No, all clothing must have original tags attached for hygiene and resale purposes.

Q: What if the item doesn’t fit?
A: Size exchanges are free if the item is available. If not, we’ll process a full refund.

Q: Can I return sale items?
A: Yes, unless marked “Final Sale” at checkout. Sale items follow the same return policy.

Q: How do I know if my return was received?
A: Use the tracking number from your return shipment, and we’ll email confirmation once processed.

Q: Can I return items after 30 days?
A: Unfortunately no, except during holiday extended return periods or for defective items.

This policy is effective as of June 2025 and reflects our actual processing times and procedures. We reserve the right to update this policy with 30 days notice to customers.

Last Updated: June 5, 2025
Policy Version: 2.1