At Loptok, we want you to be happy with your purchase. If you need to return or exchange an item, please review our policy below.
Order Cancellation & Modifications
• Orders can be canceled or modified within 12 hours of purchase.
• After 12 hours, orders are processed and cannot be changed or canceled.
• To request a cancellation or modification, email [email protected] as soon as possible with your order number.
Return & Exchange Policy
Eligibility for Returns & Exchanges
• Returns and exchanges are accepted within 30 days of delivery.
• Items must be unused, unworn, and in original condition with tags attached.
• We do accept exchanges for a different size or color. If the desired item is unavailable, a refund will be issued.
• The following items cannot be returned or exchanged:
• Final sale items
• Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons
• Customized or personalized items
Return & Exchange Process
1. Request Authorization – Email [email protected] with your order number and reason for return/exchange.
2. Wait for Approval – We will review your request and provide return instructions. Unauthorized returns will not be accepted.
3. Ship the Item – Customers are responsible for return shipping costs. Use a trackable shipping method to ensure delivery.
4. Processing & Refund – Once received, we will inspect the item and process a refund or exchange within 5-10 business days.
Return Address:
Loptok
2721 Ulric St, San Diego, CA 92111, United States
Important Notes
• Unauthorized Returns: Returns sent without prior approval will not be processed, and we are not responsible for lost or unclaimed packages.
• Shipping Fees: The original $4.95 shipping fee is non-refundable.
• Taxes: Any applicable taxes collected at checkout are non-refundable unless required by law.
Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us within 7 days of delivery with photos of the issue. We will cover the return shipping cost and send a replacement or issue a refund.
Contact Us
For any return or exchange inquiries, email [email protected] or call +1 (601) 258-3898. We’re happy to assist you!