Payment Policy

At Loptok, we are committed to providing a secure, transparent, and convenient payment experience. This Payment Policy explains the payment methods we accept and how payments are processed on loptok.com.

1. ACCEPTED PAYMENT METHODS

We currently accept the following payment methods:

  • PayPal
  • Credit & Debit Cards (Visa, Mastercard, American Express, Discover)

All card payments are securely processed via PayPal’s payment gateway, even if you choose to pay directly with a card. You do not need a PayPal account to complete a card payment.

2. PAYMENT SECURITY

Your payment information is protected using industry-standard security measures:

  • SSL (Secure Socket Layer) encryption across the entire website
  • PCI-DSS compliant payment processing via PayPal

We do not store or access your full card details. All sensitive payment data is handled directly by our payment service provider.

3. CURRENCY

All prices on the Site are displayed and charged in United States Dollars (USD).

If your card issuer or PayPal account uses another currency, conversion rates and any related fees are determined by your financial institution or PayPal.

4. PAYMENT AUTHORIZATION & ORDER CONFIRMATION

  • Orders are accepted only after successful payment authorization
  • Once payment is completed, you will receive an order confirmation email
  • If payment authorization fails, the order will not be processed

We reserve the right to cancel or refuse any order due to suspected fraud, payment disputes, pricing errors, or policy violations.

5. SALES TAX

Sales tax may be applied depending on your shipping address and applicable U.S. tax regulations. Any applicable taxes will be calculated and clearly displayed at checkout before you complete your payment.

6. FAILED OR DECLINED PAYMENTS

If your payment is declined, please:

  • Check your card details or available balance
  • Contact your bank or card issuer
  • Try an alternative payment method

We are not responsible for declined payments caused by card issuers, PayPal, or financial institutions.

7. REFUNDS

Refunds are handled according to our Return & Refund Policy.

  • Approved refunds are issued to the original payment method
  • Processing time: 7–14 business days after approval
  • Shipping fees are non-refundable unless otherwise stated or required by law

8. PAYMENT DISPUTES & CHARGEBACKS

We encourage customers to contact us first if there is any issue with an order or payment. Opening a chargeback or PayPal dispute without contacting us may delay resolution. Our support team is committed to resolving issues quickly and fairly.

Email: [email protected]

9. BUSINESS INFORMATION

Loptok – Owned and operated by VELARO GLOBAL HOLDINGS LLC

Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, UNITED STATES

Email: [email protected]

Phone: +1 (209) 396-6717

Support Hours: Monday–Saturday, 9:00 AM – 5:00 PM (PST)

10. POLICY UPDATES

This Payment Policy may be updated periodically to reflect changes in our payment practices or legal requirements. Updates will be posted on this page, and continued use of the Site constitutes acceptance of the revised policy.