Privacy Policy

Effective Date: 5 June 2025 | Last Updated: 20 June 2025
Applies to: Visitors and customers of loptok.com located in, or shipping to, the United States
We do not offer sales or shipping outside the United States.


1. Who We Are

  
Legal NameLoptok LLC
Business Address2721 Ulric St, San Diego, CA 92111, USA
Phone+1 (601) 258-3898
Email (General)[email protected]
Email (Privacy)[email protected]
Support HoursMon–Fri 9 AM–6 PM 
 

2. Scope

  • This Privacy Policy explains how we collect, use, share, and safeguard personal information when you browse or purchase clothing and accessories on loptok.com.

  • We sell and ship only within the United States; therefore, U.S. federal and state privacy laws (e.g., CCPA, Nevada SB-220) primarily govern our practices.

  • Users outside the U.S. may browse the site, but purchasing is disabled and only minimal analytics data is collected.


3. Information We Collect

CategoryDetails & ExamplesSource
IdentifiersFull name, postal address, email, phone, IP addressProvided by you / collected automatically
Commercial DataProducts viewed, items in cart, purchase history, size & style preferencesYour activity
Payment DataCard brand & last 4 digits (processed via Stripe/PayPal – we never store full numbers)Payment processor
Device & UsageBrowser type, device OS, referral URL, session length, cookiesAutomatic
CommunicationsEmails, chat transcripts, support tickets, product reviewsProvided by you
Marketing MetricsEmail open & click-through rates, ad interactions, birthday monthProvided by you / analytics
 

We do not collect: Social Security numbers, driver’s-license numbers, precise geolocation, biometric data, or sensitive health information.


4. How We Use Your Information

PurposeLegal / Business Basis
Order processing & deliveryContractual necessity
Customer support & returnsContractual necessity
Fraud detection & securityLegitimate interest / legal obligation
Personalised product recommendationsLegitimate interest; you may opt-out via cookies
Email, SMS, and in-app marketingConsent (you control preferences)
Analytics & site optimisationLegitimate interest
Legal compliance & bookkeepingLegal obligation
 

5. How We Share Information

Recipient TypeData SharedReason
Shipping carriers (USPS, UPS, FedEx)Name, address, phone, item weightDeliver your order
Payment processors (Stripe, PayPal)Name, billing address, payment tokenAuthorise payment & detect fraud
Email service (Mailchimp)Name, email, purchase tagsSend newsletters & offers
Customer-support platform (Zendesk)Contact details, order ID, messagesResolve enquiries
Analytics (Google Analytics)Aggregated cookie & device dataImprove site performance
 

We never sell personal information for money. We only disclose when (a) required by law, (b) necessary to defend our rights, or (c) you direct us to do so.


6. Notice of Financial Incentive (California Civil Code §1798.125)

Occasionally we offer 10 %-off birthday codes or early-access sales in exchange for joining our marketing list.

  • Categories of data involved: email address, birth month, purchase history.

  • How we calculate the value: approximate discount cost compared with typical acquisition expense.

  • Opt-out: unsubscribe anytime; incentives end immediately without affecting service.


7. Your Privacy Choices & Rights

7.1 United States (All Customers)

RightHow to Exercise
Access / DownloadLog in → My Account › Privacy Dashboard or email [email protected]
Correct / UpdateEdit profile online or contact support
Delete AccountRequest via dashboard or email; permanent after 30 days
Marketing Opt-OutUnsubscribe link in emails, reply STOP to SMS
Cookie Control“Cookie Settings” link in site footer
 

7.2 California Residents (CCPA)

Additional RightDetails
Right to KnowRequest categories/specific pieces of personal info we collected in past 12 months
Right to DeleteWe erase data unless retention required (tax, fraud, returns)
Right to Opt-Out of Sale/ShareWe do not sell/share, but a “Do Not Sell or Share My Info” link is present in footer
No DiscriminationPrice or service unaffected by exercising rights
 

Authorized Agent: Email a notarised power-of-attorney + your verified ID to [email protected].

7.3 Nevada Residents (SB-220)

Email [email protected] with subject “Nevada Opt-Out” to prevent any potential sale of covered information (we currently do not sell).

7.4 “Shine-the-Light” (CA §1798.83)

California customers may request a list of third parties to whom we disclosed personal information for their direct-marketing purposes (none at present).


8. Cookies & Tracking Technologies

We use EssentialAnalyticsMarketing, and Personalisation cookies. Manage preferences any time via the “Cookie Settings” footer link.

TypeExamplesOpt-Out
EssentialCart, checkout, securityNot switchable
AnalyticsGoogle Analytics (_ga)Toggle in banner
MarketingFacebook Pixel (_fbp), Google Ads (_gcl)Toggle
PersonalisationRecently viewed, size preferencesToggle
 

Disabling non-essential cookies may limit shopping features.


9. Data Security

  • Transport: Full-site SSL (TLS 1.3)

  • Storage: AES-256 encryption at rest; PCI-DSS compliant payment vaults

  • Access: Role-based, MFA for admin dashboards

  • Monitoring: 24/7 intrusion detection & annual penetration tests

  • Cyber-Insurance: Active policy covering data breaches

Breach Notification

In the unlikely event of a breach affecting your personal data, we will notify you within 72 hours (or within the timeline required by applicable state law) via email and a prominent site banner.


10. Data Retention

Data CategoryRetention Period
Active customer accountsWhile account remains active
Inactive accountsDeleted after 3 years of inactivity
Order & tax records7 years (IRS compliance)
Marketing listsRemoved immediately upon unsubscribe
Support tickets2 years for quality assurance
 

11. Children’s Privacy

  • We do not knowingly collect data from children under 13.

  • Buyers must be 18 + or have parental consent.

  • If we discover under-13 data, we delete it and cancel associated orders.


12. International Users

We do not ship internationally. Visitors outside the U.S. receive only anonymised analytics cookies; GDPR Art. 3(2) does not apply because no goods or services are offered to EU residents.


13. Changes to This Policy

  • Minor updates: posted without notice (version number changes).

  • Material changes: 30-day advance email + banner notice.

  • Version history: available on request.
    Continued use of our site after the effective date constitutes acceptance.


14. Contact Us

  
Privacy OfficerLoptok LLC – Privacy Department
Mail2721 Ulric St, San Diego, CA 92111, USA
Email[email protected]
Phone+1 (601) 258-3898
 
Request TypeResponse Time
General enquiries24–48 hours
Data access / portability≤ 30 days
Account deletion≤ 10 business days
CCPA requests≤ 45 days (may extend 45 more if necessary)
 

Version 1.1 | Next scheduled review: 5 December 2025

Loptok is committed to transparency, security, choice, compliance, and respect for your privacy.