Privacy Policy

PRIVACY POLICY

1. WHO WE ARE

This Privacy Policy describes how Loptok (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from loptok.com.

Business Owner Address:

LVT STAR GLOBAL SOLUTIONS CO., LTD

17 Dong Hai 14 Street, Ngu Hanh Son District, Da Nang City, Vietnam

U.S. Fulfillment & Returns Address:

LVT Star Ecommerce LLC

2519 S Shields St, Ste 1K

PMB 3043

Fort Collins, CO 80526

United States

Email: [email protected]

Phone:

Support Hours: Mon – Sat, 9:00 AM – 5:00 PM (PST)

2. SCOPE OF THIS POLICY

This Privacy Policy applies to all visitors and customers who browse or shop on loptok.com.
Loptok sells and ships products within the United States only. Our data practices are primarily governed by applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA).

Visitors from outside the United States may access the Site, but purchasing is not enabled, and only limited, anonymized analytics data may be collected.

3. INFORMATION WE COLLECT

We collect personal information to provide and improve our services, including:

Information You Provide Directly

Full name
Shipping and billing address
Email address and phone number
Order details and purchase history
Communications with our support team (emails, messages, reviews)

Information Collected Automatically

IP address
Browser type and device information
Pages viewed, session duration, and referral URLs
Cookies and similar tracking technologies

Payment Information

Payments are processed securely through third-party providers such as PayPal or Stripe.
We do not store full credit card numbers. Only limited payment identifiers (e.g., card brand, last four digits, transaction token) may be retained for record-keeping.

Information We Do Not Collect

We do not knowingly collect:

Social Security numbers
Government-issued ID numbers
Precise geolocation data
Biometric or health-related information

4. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

To process and deliver orders
To provide customer support and handle returns or refunds
To communicate order updates and important service messages
To detect fraud and maintain site security
To improve website performance and user experience
To send marketing communications when you have given consent
To comply with legal, tax, and accounting obligations

5. HOW WE SHARE YOUR INFORMATION

We share personal information only as necessary to operate our business, including with:

Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders
Payment processors to securely process transactions
Email and marketing platforms to send order confirmations and promotional emails
Customer support systems to manage inquiries and service requests
Analytics providers (such as Google Analytics) to understand site usage

We do not sell your personal information for monetary value.
We may disclose information if required by law or to protect our legal rights.

6. YOUR PRIVACY RIGHTS
U.S. Customers (Including California Residents)

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data, subject to legal retention requirements
Opt out of marketing communications at any time
Control cookie preferences via the site footer

California residents are entitled to additional rights under the CCPA, including the right to know, delete, and opt out of the sale or sharing of personal information. Loptok does not sell or share personal data as defined by the CCPA.

We will not discriminate against you for exercising your privacy rights.

Requests can be made by contacting us at [email protected]
.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enable essential site functions (cart, checkout, security)
Analyze site performance
Support marketing and advertising (with consent)
Remember user preferences

You can manage cookie settings at any time via the “Cookie Settings” link in the website footer. Disabling non-essential cookies may affect site functionality.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL encryption for data transmission
Secure, access-controlled systems
PCI-DSS compliant payment processing
Regular monitoring for unauthorized access

Despite our efforts, no method of transmission or storage is 100% secure. In the event of a data breach affecting personal information, we will notify affected users in accordance with applicable laws.

9. DATA RETENTION

We retain personal information only as long as necessary:

Customer accounts: while active
Order and tax records: as required by law
Marketing data: until you unsubscribe
Support communications: for service quality and legal purposes

10. CHILDREN’S PRIVACY

Loptok does not knowingly collect personal information from children under the age of 13.
Purchases must be made by individuals aged 18 or older, or with parental consent.

11. INTERNATIONAL VISITORS

Loptok does not offer international shipping.
Visitors outside the United States may browse the Site, but no sales are conducted and only limited analytics data is collected.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational or legal changes.
Material updates will be posted on this page, and continued use of the Site constitutes acceptance of the revised policy.

13. CONTACT US

If you have questions about this Privacy Policy or our data practices, please contact: