1. ABOUT LOPTOK
What is Loptok?
Loptok is an online store specializing in apparel and footwear. We focus on offering stylish, practical products with a simple and secure shopping experience.
Where is Loptok based?
Loptok is operated by LVT STAR GLOBAL SOLUTIONS CO., LTD, with its business office in Vietnam.
Order fulfillment and returns are handled through our U.S. fulfillment partner.
2. ORDERING
How do I place an order?
Simply browse our products, select your preferred size and style, add items to your cart, and proceed to checkout. Orders can be placed 24/7.
Can I change or cancel my order?
Yes. Orders can be changed or cancelled within 24 hours of purchase by contacting us at [email protected]
with your order number.
Once processing or fulfillment begins, changes or cancellations are no longer possible.
Will I receive an order confirmation?
Yes. After successful payment, you will receive a confirmation email with your order details.
3. PAYMENT
What payment methods do you accept?
We currently accept PayPal as our secure payment method.
Is my payment information safe?
Yes. All payments are processed through PayPal’s secure payment system. Loptok does not store or have access to your payment details.
Will I be charged sales tax?
Applicable taxes, if any, will be calculated and displayed at checkout in accordance with U.S. regulations.
4. SHIPPING & DELIVERY
Where do you ship?
We currently ship within the United States only, including all 50 states and Washington D.C.
International shipping is not available at this time.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
How long does delivery take?
Standard shipping usually takes 5–7 business days after your order is shipped (excluding Alaska, Hawaii, and remote areas).
How much does shipping cost?
Shipping fees are calculated and displayed at checkout before payment.
Do you offer expedited shipping?
At this time, we do not offer expedited or express shipping options.
How can I track my order?
Once your order ships, you will receive a tracking number by email so you can monitor delivery progress.
5. RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return window from the delivery date.
What items are eligible for return?
Returned items must be:
- Unused and unwashed
- In original condition
- With original tags attached
Are there any restocking fees?
No. We do not charge restocking fees.
How long does it take to receive a refund?
Once your return is approved, refunds are issued to the original payment method within 7–14 business days.
How do I start a return?
Please contact [email protected]
with your order number and reason for return. Our support team will guide you through the process.
6. PRODUCTS
How do I choose the correct size?
Please refer to the size guide available on each product page. If you’re unsure, feel free to contact our support team for assistance.
Are product colors accurate?
We strive to display product colors as accurately as possible. However, actual colors may vary slightly due to screen settings and lighting conditions.
7. ACCOUNT & SECURITY
Do I need an account to place an order?
No. You may check out as a guest. Creating an account allows you to track orders and manage your information more easily.
Is my personal information protected?
Yes. Your data is handled in accordance with our Privacy Policy and used only for order processing and customer support purposes.
8. CONTACT & SUPPORT
How can I contact Loptok?
You can reach us at:
Email: [email protected]
Phone: +1 (209) 396-6717
Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (PST)
How quickly will I receive a response?
We aim to respond to all inquiries within 1 business day during support hours.
9. BUSINESS INFORMATION
Business Owner:
LVT STAR GLOBAL SOLUTIONS CO., LTD
17 Dong Hai 14 Street,
Ngu Hanh Son District,
Da Nang City, Vietnam
U.S. Fulfillment & Returns Address:
LVT Star Ecommerce LLC
2519 S Shields St, Ste 1K
PMB 3043
Fort Collins, CO 80526
United States