Effective Date: June 5, 2025
Last Updated: June 17, 2025
Applies To: All orders placed on loptok.com
Business Name: Loptok LLC
Address: 2721 Ulric St, San Diego, CA 92111, United States
Phone: +1 (601) 258-3898
Email:[email protected]
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
Timezone: GMT -08:00 (Pacific Standard Time – Los Angeles)

1. Shipping Area

We ship exclusively to customers within the United States, including:

• All 50 states

• Washington D.C.

• U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa)

• APO/FPO military addresses

📦 International shipping is not available.

2. Flat-Rate Shipping Fee

• All orders are shipped at a flat rate of $4.95 USD

• Shipping cost is the same regardless of order value, item count, size, or location

• No free shipping tiers or price-based conditions apply

3. Order Cut-off Time

Orders placed before 2:00 PM PST (GMT -08:00) from Monday to Saturday will begin processing the same day.
Orders placed after 2:00 PM or on Sunday will be processed the next business day.

4. Handling Time (Processing Time)

Once your order is confirmed and payment is received, it enters our handling process.

• Handling time: 1–3 business days

• Fulfillment days: Monday through Saturday

• Orders are packaged and shipped within this time window unless otherwise notified (e.g. during peak seasons or backorders)

5. Transit Time (Carrier Delivery Time)

Once shipped, your order will be delivered by our carrier partners:

• Transit time: 5–7 business days

• Shipping days: Monday through Saturday

• Carriers used: USPS Ground Advantage, UPS Ground, or similar (based on destination & volume)

📌 Note: Delivery to remote areas, military addresses, or during holidays may take longer.

6. Estimated Total Delivery Time

Your order should arrive within a total of:

6 to 10 business days
(from the moment the order is placed until the moment it’s delivered)

This includes:

• 1–3 business days for handling

• 5–7 business days for transit

7. Tracking & Notifications

Once your order ships, you’ll receive an email with:

• Your tracking number

• The carrier assigned

• A direct link to view the shipping status

Tracking may take up to 24 hours to update after shipping.

8. Delivery Details & Signature

• No signature is required for orders under $100

• Orders may be delivered to mailrooms, porches, front desks, or secure locations

• For special delivery instructions, leave a note at checkout

9. Delays & Disruptions

Weather events, high-volume periods, or carrier delays may impact transit time. If your package is significantly delayed, please contact our support team for assistance.

10. Lost or Damaged Packages

If your tracking shows “Delivered” but you didn’t receive the item:

• Wait 24 hours

• Check mailroom, neighbors, and side doors

• Contact [email protected] within 3 days

For damaged packages:

• Take clear photos of the box and item

• Email us within 7 days of delivery

• We’ll arrange a replacement or full refund

11. Contact Us

For any shipping-related questions, please reach out to our team:

📧 Email: [email protected]
📞 Phone: +1 (601) 258-3898