At Loptok, we work to deliver your feminine apparel safely and within the estimated timeframes below. Please review these details before purchasing.

A. SHIPPING AREA
We currently ship within the United States only. International shipping isn’t available at this time.

B. ORDER PROCESSING
Orders are processed Monday–Saturday (excluding public holidays).
Standard handling time is 1–3 business days from the date your order is placed and payment is confirmed.
Orders placed after business hours or on weekends/holidays will be processed on the next business day.

C. SHIPPING TIME
We currently offer standard shipping only.
Once shipped, standard delivery typically takes 5–7 business days.
Deliveries occur Monday–Saturday, depending on the carrier.

D. TOTAL ESTIMATED DELIVERY TIME
Total delivery time includes order processing time and shipping time.
_ Processing: 1–3 business days
_ Shipping: 5–7 business days (standard shipping)
In most cases, orders arrive within approximately 6–10 business days from the date of purchase.
These timeframes are estimates and may vary due to carrier capacity, weather, holidays, or other factors outside our control.

E. SHIPPING CARRIERS
To help ensure that your items arrive safely and on time, we work with reputable carriers such as FedEx, UPS, DHL, USPS, and similar services.
The carrier used for your order may vary depending on your destination and service availability.

F. SHIPPING RATES
We use a simple rate structure based on the number of items in your order:
Single-item order: Shipping is $4.95 USD for the entire order.
Orders with 2 or more items: The first item is $4.95 USD. Each additional item is $3.50 USD.
Examples:
1 item → shipping = $4.95
2 items → shipping = $4.95 + $3.50 = $8.45
3 items → shipping = $4.95 + (2 × $3.50) = $11.95
The total shipping charge will be shown at checkout before you complete your purchase.

G. TRACKING AND NOTIFICATIONS
When your order ships, we’ll send a shipment confirmation email that includes the carrier name and tracking number.
Tracking information may take up to 24 hours to update after the carrier receives the package.
You can follow your shipment using the tracking link provided in your email.

H. DELAYS AND DISRUPTIONS
Severe weather, peak seasons, carrier volume, or other unexpected disruptions may affect transit times.
If your order appears to be significantly delayed beyond the estimated delivery window, please contact us so we can review the status with the carrier and assist you.

I. LOST, MISSING, OR DAMAGED PACKAGES
Tracking shows “Delivered” but you have not received the package
If your tracking status is marked “Delivered” but you cannot locate the package:
1. Check your surroundings
Look around your mailbox, front door, porch, garage, or any common delivery areas.
Ask household members, neighbors, or building staff (reception/front desk, mailroom, security) in case they accepted the package on your behalf.
2. Contact the carrier
Contact the carrier using the contact information on their website (email, phone, or online chat).
3. If you still cannot locate the package after completing the steps above and within 3 days of the “Delivered” scan:
_ Please email us at [email protected] with your order number, tracking number, and a brief summary of the steps you’ve taken.
_ We will open an inquiry with the carrier and work with you to determine the next steps. Possible resolutions may include a replacement or a refund, depending on investigation results and product availability.

Please note that if the carrier confirms delivery to the address provided at checkout, our ability to offer compensation may be limited, but we will do our best to assist.

Package damaged on arrival
If your order arrives damaged:
1. Take clear photos of:
The outer packaging (including any damage or labels), and the product itself showing the damage.
2. Email the photos and your order number to [email protected] within 24 hours of delivery.
After review, we’ll work with you on a suitable solution, which may include a replacement, partial refund, or full refund depending on the situation and stock availability.

J. ADDRESS ACCURACY
Please double-check your shipping address at checkout.
Loptok is not responsible for packages that are lost, delayed, or delivered to an incorrect address if the address was entered incorrectly by the customer.
If you request an address change directly with the carrier after shipment, loss or damage may not be covered by our policies.

K. TAXES
Sales tax may apply based on state and local regulations.
Any applicable taxes will be calculated and shown at checkout before you complete your order.

L. CONTACT US
If you have any questions about this Shipping Policy or need help with an order, please contact us:
Email: [email protected]
Phone: +1 (601) 258-3898
Support hours: Monday–Saturday, 9:00 am – 5:00 pm (PST)
We’re happy to help clarify any details before or after you place an order.